Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To ensure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the nonprofit organizations and causes they are asked to support, we declare that all donors have these rights to:
Adopted by the St. Thomas Elgin General Hospital Foundation as a founding principal.
The St. Thomas Elgin General Hospital Foundation is committed to protecting the personal information of its employees, volunteers, members, customers, donors, and other stakeholders.
The St. Thomas Elgin General Hospital Foundation (the ‘Foundation’) meets all legislative requirements with respect to protecting the privacy of its employees, volunteers, donors, and other community stakeholders and their personal information. We also comply with the Donor Bill of Rights developed by the American Association of Fund Raising Counsel, the Association for Healthcare Philanthropy, Council for Advancement and Support of Education, and the Association of Fund Raising Professionals. We are also accredited with Imagine Canada’s Standards Program and adhere to 73 standards in the areas of board governance, financial accountability & transparency, fundraising, staff management, and volunteer involvement.
Personal information is collected for the following purposes:
The Foundation may collect the following information voluntarily provided by the user including:
Communication between the user and the Foundation including:
We only collect personal information that is shared voluntarily by the user through the following means:
By providing your personal information through the above means, you agree to receive communications from us.
We may use your personal information to:
Methods of communication include:
User privacy is important to us, and we adhere to strict privacy protocols to ensure information is stored securely and safely. Any personal information collected by the Foundation is kept strictly confidential and is not shared with any third parties.
Users may request their personal information be removed from our database at any time by unsubscribing from our newsletters or by contacting our office. Users have a right to their personal information and may request updates or removal at any time.
In order to provide our users with the best experience possible, we use Google Analytics, a third party service provided by Google, Inc. to automatically gather and store certain information about your visit to our website(s). This information is anonymous and used to provide general statistics about our website(s) for analysis. This information may include, but is not limited to:
Personal information collected by the Foundation is kept confidential and only disclosed where necessary to meet the above purposes.
Foundation staff are authorized to access personal information if it is required for the purpose it was collected. Safeguards are also in place to ensure that personal information is not disclosed or shared beyond what is necessary. The Foundation does not rent, exchange, sell, or otherwise share its donor list.
The Foundation honours donors’ and prospective donors’ requests to:
The Foundation will train and communicate to staff and agents information about privacy policies and practices.
The security safeguards will protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. The Foundation will protect personal information regardless of the format in which it is held.
The methods of protection will include:
The Foundation uses password protocols and encryption software to protect personal and other information we receive when a donation is made online. Our software is routinely updated to maximize the protection of this information
In the interim, this policy may be revised or rescinded if the Board of Directors deems necessary.
If this policy is revised or rescinded, all secondary documents will be reviewed as soon as reasonably possible in order to ensure they comply with the revised Policy or, in turn, are rescinded.
Donor Bill of Rights
Effective Date: January 2022
Revision Date: new
Next Scheduled Review: January 2025
Reviewed By: Governance Committee
Approved By: Board of Directors
Mission Statement: To partner with the community to support our Hospital in the delivery of an excellent patient care experience
Vision Statement: To inspire a lifetime of philanthropic support for our Hospital
Values: Integrity, Leadership, Community, Results
The St. Thomas Elgin General Hospital Foundation (the ‘Foundation’) is committed to providing a high level of service to Hospital and Foundation employees and volunteers, contractors, subcontractors, agents, vendors, donors, members of the public, and other community partners in the act of delivering on our Mission, Vision and Values.
This policy is intended to ensure that issues raised by any of these stakeholders are responded to promptly, transparently and fairly.
Complaint: an expression of dissatisfaction about the service, actions, or lack of action by the Foundation as an organization, as a staff member, or as a volunteer acting on behalf of the Foundation.
Examples of complaints include but are not limited to:
· A perceived failure to do something agreed upon;
· A failure to observe policy or procedures;
· An error made by a staff member and/or volunteer;
· Unfair or discourteous actions/statements by a staff member and/or volunteer;
· Unwanted solicitations.
It is in the best interests of all parties that complaints are dealt with promptly and resolved as quickly as possible.
A review of complaints should be fair, impartial and respectful to all parties.
The process for registering complaints will be documented on the website.
Complainants are advised of their options to address their complaint with a more senior staff person, if they are dissatisfied with their treatment or outcome.
Complainants are provided clear and understandable reasons for decisions relating to complaints.
Updates are provided to complainants during review processes.
Complaints are used to assist in improving services, policies and procedures.
All complaints received are confidential.
Complaint Receipt and Handling
All complaints received by the Foundation Office shall be addressed by the appropriate staff person. In all cases, the Chief Executive Officer shall be advised.
Every effort should be made to resolve complaints in a timely fashion. When receiving a verbal complaint, staff should listen, seek to understand the complaint, and attempt to resolve it immediately.
Complaints received in writing (e-mail and letter) shall be acknowledged within 24 hours, if not sooner, and staff should attempt to resolve the matter within ten (10) business days or as soon as possible.
Where a complaint cannot be easily resolved by front-line staff, it will be brought to the attention of the Chief Executive Officer. If the Chief Executive Officer cannot resolve the complaint, it will be brought forward to the Executive Committee and, if required, the Foundation’s Board. If the complaint is about the Chief Executive Officer, it will be handled by the Chair of the Executive Committee. Complainants will be kept informed of the status of their complaint. Every attempt will be made to resolve escalated complaints within an additional ten (10) business days so that all complaints are resolved within a month of having been received.
In the case of a complaint made about a Hospital program, service, staff member or volunteer, the complaint will be re-directed to the Patient Experience Office.
It is necessary to keep a record of any complaint that involves a dispute over money as well as any complaint that cannot be resolved immediately (on the same day it is received).
The Chief Executive Officer will maintain a tracking record of all complaints, which will include the date the complaint was received, a description of the complaint, who handled the complaint, what was done to resolve the complaint, and a description and date of the resolution.
An annual record of complaints received including number, type and disposition will be provided to the Foundation’s Board.
The Complaints Policy will be reviewed every three years.
In the interim, the Complaints Policy may be revised or rescinded if the Board deems necessary.
If this Policy is revised or rescinded, all secondary documents will be reviewed as soon as reasonably possible in order to ensure they comply with the revised policy or, in turn, are rescinded.
Code of Conduct – Staff & Volunteer Policy
Fundraising Practices Policy
Gift Acceptance Policy
Imagine Canada. Standards Program for Canada’s Charities & Nonprofits
Volunteer Canada. The Canadian Code for Volunteer Involvement.
Volunteer Engagement Policy
Workplace Harassment Prevention and Resolution Policy
STEGH Foundation does not engage Board Members for products or services in which the Board Member is an owner, partner or senior manager and would receive payment.
Please contact the Foundation office if you'd like to view more Foundation policies.